Help centre

How can we help?

Ask the assistant, or read the rules directly. Everything here is written in plain words.

Help

Ask about anything on Mawjoud

The assistant answers only from the help and safety pages. If the answer is not in them it says so and opens a ticket for a person to pick up.

What cannot be listed on Mawjoud, and what may be held for review.

How buyers can inspect, communicate, and pay more safely.

The basic rules for creating trustworthy listings on Mawjoud.

How Mawjoud protects contact details and what users should avoid sharing.

How reports, review requests, and appeals work.

How signing in works on Mawjoud, and what to do when you cannot get in.

What Mawjoud does and does not do when money is involved.

What held, paused, hidden, and removed mean, and how to ask for another look.

What someone managing your account on your behalf can and cannot do.

Your seller page, your @handle, and what happens when you change it.

What a trust badge means, and what a Mojaz report adds to a car listing.

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